Bomgar Introduces First Mobile Rep Consoles for the iPhone® and Android Tablets and Phones

Bomgar is proud to annonce expanded support for many of the most popular mobile  devices and platforms. In addition to existing support for RIM's BlackBerry, Microsoft Windows Mobile and the recently released iPad Representative Console, Bomgar will soon be available for the Apple iPhone, Android smartphone, and Android tablet in January 2012. Here are some of the highlights of Bomgar's new mobile rep consoles:

Start a remote support session—no pre-installed software or pre-defined user lists required View and share screens remotely, controlling the end-user's mouse and keyboard Collaborate in-session via chat with end-users, other reps, and even third party providers Simulataneously work on multiple sessions, and invite other repts into a session to collaborate Access and support unattended devices via Bomgar's Jump Technology Keep session data and recordings secure, always behind your firewall

Bomgar Mobile Rep Consoles

Bomgar extends the reach of your company's IT support with the most complete remote support capabilities from the iPhone, iPad, Android smartphones and tablets!

Delivering New Efficiency and Flexibility to IT Remote Support

Efficiency - The new suite of mobile device rep consoles increase IT remote support efficiency by allowing support technicians to stay productive while mobile, delivering exceptional collaborative remote support anytime and from any place, with nearly any device.

Flexibility - The mobile device rep consoles affords your company greater flexibility in how it delivers exceptional IT remote support. Mobile devices are yet another option in your company's multi-platform support capabilities, and Bomgar is there to help you.

Summary of Capabilities

• Start a remote support session from the mobile device
• View and share screens remotely with end user
• Collaborate via chat with end users, other reps, and trusted third parties to resolve issues
• Multi-task — simultaneously work on multiple sessions
• Access and supports attended and unattended devices
• Secure — all your session data and recordings are saved and protected behind your company firewall

Bomgar Supports the Widest Variety of Mobile Platforms

Bomgar is committed to offering our customers of a true multi-platform collaborative remote support solution. With Bomgar, your IT support organization can focus on supporting your customer and employee's support problems, not the environmental variables of an ever-changing mobile device landscape.

Bomgar allows you to provide support to the following platforms:

Bomgar allows you to provide support from the following platforms:

Bomgar

EtherWAN released 8-port Gigabit Ethernet Switches with SFP Interfaces

EtherWAN's EX65000 and EX35000 8-port Gigabit Ethernet switches support copper and fiber optic interfaces simultaneously. To provide the flexibility of fiber optic options, EtherWAN upgraded the fiber ports to modular SFP interfaces. This new feature provides fiber interface flexibility to match the application. EtherWAN provides SFP modules that have been tested for compatibility with the switches and meet EtherWAN's quality standards. Like most of EtherWAN's managed Ethernet Switches, the EX65000 series also features EtherWAN's -Ring technology. -Ring provides a high-speed network redundancy mechanism to recover from a network failure in less than 15 milliseconds during the self-healing process. The EX35000 series is an unmanaged switch with 8 Gigabit ports. Both are ideal candidates for bandwidth-eating applications that operate in harsh industrial environments.

EX65000 Managed Industrial 8-port Gigabit Ethernet Switch Provides 8-port Gigabit with 8TX or 7TX/1FX or 6TX/2FX Supports 2 modular SFP interfaces or 2 fixed port 1000SX/LX ports Supports -ring and RSTP/MSTP/STP for Ethernet redundancy Supports full layer 2 managed functions 20°C to 60°C (-4°F to 140°F) operating temperature range, tested for functional operation @ -30°C to 70°C(-22°F to 158°F) Default mount is DIN-rail (optional panel mounting kit available) EX35000 Unmanaged Industrial 8-port Gigabit Ethernet Switch Provides 8-port Gigabit with 8TX or 7TX/1FX or 6TX/2FX Supports 2 modular SFP interfaces or 2 fixed port 1000SX/LX ports Supports jumbo frames up to 9KB -20°C to 60°C (-4°F to 140°F) operating temperature range, tested for functional operation @ -30°C to 70°C(-22°F to 158°F) Default mount is DIN-rail (optional panel mounting kit available)

EtherWAN

New release: EtherWAN has launched a new series of Gigabit Ethernet and Fast Ethernet multi-function Media Converters

EtherWAN, a leading brand of Ethernet-based connectivity solutions, has launched a new series of Gigabit Ethernet and Fast Ethernet multi-function Media Converters. 

The EL2326L Gigabit Media Converter with hidden fiber tray design and the EL2315 featured with Fast or Gigabit SFP slot Media Converter are the best selections for building infrastructure applications.

EtherWAN's EL2326L is designed to connect 10/100/1000BASE-TX copper to 1000BASE-SX/LX/BX fiber media.  With its innovative hidden Fiber Tray and screw-less mechanical design, the EL2326L provides ease of fiber cable management therefore certain fiber cable distance buffer can always be prepared.

This unique design also prevents the built-in fiber transceiver from being contacted during installation.

- Complies with IEEE802.3 10BASE-T, 802.3u 100BASE-TX, 802.3ab 1000BASE-T, 802.3z 1000BASE-X
- Gigabit transmission supports 9K bytes jumbo frame
- Supports Link-Fault-Pass-Through
- Auto-Negotiation, Auto-MDI/MDIX
- Full wire-speed forwarding rate

EtherWAN's EL2315 supports 100BASE and 1000BASE dual rate fiber data transmission. 

With SFP fiber interface, it offers plug-n-play ease of installation.

The EL2315 provides unparalleled flexibility in speed and optical fiber module selections.

The EL2315 follows the same housing design as all other EtherWAN media converters already in the market.

This will automatically make the EL2315 mechanically compatible with the EMC1600 rack-mount chassis. Ultimately up to 16 units of the EL2315 can be centralized in a server room.

- Supports IEEE802.3x Flow controls: Flow control for full duplex and Back pressure for half duplex
- DIP switch configuration for "Link-Fault-Pass-Through," fiber auto/ force mode
- Gigabit transmission supports 9K bytes jumbo frame
- Full wire-speed forwarding rate
- Supports Wall Mounting installation or use with EMC1600 media converter chassis system for 19" rack installation

EtherWAN will continuously launch new series of Media Converters, from cost-effective 1000BASE model to Dual-speed auto detective with OAM. All will be in the market in Q1 2012.

EtherWAN 

ProSoft Technology announces new support for DeviceNet Communications and CAN bus

ProSoft Technology, Inc., a leading industrial communication company, is pleased to announce the addition of DeviceNet solutions to its vast portfolio of network connectivity products. In a new strategic alliance with Western Reserve Controls, Inc. (WRC), ProSoft Technology will assume exclusive sales rights and support services for the company’s field-proven DeviceNet communication solutions. These products include DeviceNet protocol gateways and a series of network extenders/repeaters for DeviceNet, SDS (Smart Distributed System), J1939, CAN-open and other CAN, V2.0, Part A or Part B serial bus systems.

DeviceNet Gateway Solutions
With support of the new DeviceNet protocol gateways, ProSoft Technology now offers a solution to integrate ASCII devices, Modbus devices, and legacy Opto 22 units into a DeviceNet control system. The following DeviceNet gateway connectivities are now available:

• DeviceNet to ASCII
• DeviceNet to Four-port ASCII
• DeviceNet to Modbus
• DeviceNet to Pamux
• DeviceNet to Optomux
• DeviceNet to ASCII OEM Module

Network Extenders/Repeaters

Extenders provide a cost-effective solution for increasing network length to reach devices in remote locations. The extenders also provide electrical isolation between the two networks, enabling different topologies to reside on the same network, and creating an electrical barrier for high voltage applications. Fiber Optic Extenders are available to guard against Electromagnetic Interference (EMI) in environments with high noise levels. No configuration of parameters is required. The following DeviceNet and CAN bus Extenders/Repeaters are now available:

• Copper/copper (DIN, open frame)
• Copper/copper (NEMA4x)
• Copper/multi-mode fiber (NEMA4x)
• Copper/single-mode fiber (NEMA4x)

The WRC DeviceNet products are approved by the Rockwell Automation Partner Program, and effective September 1, 2011 will be available exclusively through ProSoft Technology’s vast network of over 500 distributors globally. The products will be supported by ProSoft Technology’s industry leading technical support services for the life of the product.

Infrastructure for efficient IP surveillance

EtherWAN Addresses Essential Concepts of Bandwidth Optimization for IP Surveillance Applications

When talking about IP surveillance the first things that spring to mind are often cameras, resolution, storage or video analysis. However, the backbone of the system, the network infrastructure makes everything possible. To obtain maximum effect and image quality, you need to know the tips of efficient use of available bandwidth. EtherWAN, in collaboration with Detektor Magazine addresses the essential concepts of how to achieve optimal and cost-effective infrastructure for IP surveillance for security applications.

See more Infrastructure for IP surveillance PDF

The first picture of the new eWON Cosy 141

Direct remote access for PLC's over the internet.


The new eWON 141

1# Plug’n route®, Connect any Ethernet devices without the need to configure the gateway

2# Immediate setup, instant broadband connection across factory LAN. Easy to setup with no firewall issues

3# Talk2m ready, Cloud based solution. One click to connect within fully secure VPN tunnel. Unlimited in time FREE service

4# Secure, Fully secure SSL-based VPN tunnel. The VPN access can be controlled with an external key switch

5#  Serial PLC Gateways, Large PLC support – RS485, MPI/Profibus or Ethernet -  being compliant with world leading PLC manufacturers (Siemens, Rockwell Automation, Schneider Electric, Omron, Mitsubishi, VIPA, Modbus,…)
6# Firewall Friendly

PDF file  eWON Cosy 141  

eWON Cosy 141

EtherWAN Launched Compact PoE Network Switch for Space-sensitive Applications in Harsh Environments

Aiming to the IP Surveillance application, EtherWAN launched its latest product, EX48000A. It features 4 10/100TX 802.3af PoE ports and 1 100FX connection. The unit can be mounted in a compact outdoor cabinet with less PoE IP cameras connected. It provides flexibility of 5 Ethernet ports that configure in combinations of copper and fiber optic interfaces with port 1 to port 4 supports IEEE802.3af Power over Ethernet (PoE) Power Sourcing Equipment (PSE). EtherWan provides flexible fiber optic configurations from typical multi mode 2km to long-distance single mode 20km, 40km, etc. Options of more fiber transceivers with much longer distance or single-core/WDM are available upon request without a MOQ to build.

The EX48000A supports to operate at ambient temperature from -40°C to 85°C (-40°F to 185°F). The unit is compliant with IEC61000-6-2 EMC Generic standard immunity for industrial environment and with NEMA TS1 & TS2 Environmental requirements for traffic control equipment.

A full range of Layer 2 managed PoE network switches is also available in EtherWAN line card. When working on an IP converged network topology, EtherWAN will be name to remember and will help you to make your job easier and faster.


EtherWAN  EX48000A 

ProSoft Technology releases the Modbus TCP/IP to IEC 61850 Gateway: A Smart Grid Communication Solution for Substation Automation

ProSoft Technology, is pleased to announce the release of the Modbus TCP/IP to IEC 61850 Gateway. The gateway provides an efficient method for integrating smart grid-compliant IEDs with the Schneider Electric Unity series, including Quantum, Premium and M340 Programmable Automation Controllers, in addition to any other Modbus TCP/IP devices.

The Modbus TCP/IP to IEC 61850 Gateway supports common IEC 61850 applications including substation automation, load shedding, and advanced SCADA data collection. The gateway enables a SCADA control system on a Modbus TCP/IP network to collect, monitor, trend and control granular real-time data from up to 45 IEC 61850 IEDs at the process level (such as relays and switch gears), the bay levels (such as protection equipment), and at the substation automation level (such as PLC/PACs and SCADA control system).

Advanced Integration, Configuration and Diagnostics
The configuration utility provided with the gateway uses IED configuration files (CIDs) to import complex IEC 61850 data structures, then maps IEC 61850 IED tags to Modbus TCP/IP registers. Mapped IED tags structures can be exported directly to Unity Pro for Quantum, Premium and M340 projects. GOOSE, Report Control Blocks, and MMS Read messages provided by IEDs are written to the Modbus TCP/IP server on change of state. The gateway’s time is synchronized by periodic update requests to a Coordinated Universal Time (UTC system).

The gateway tightly integrates with the Unity Pro series, providing automatically generated application-specific Variable and Function Block files. IED drag and drop IEC 61850 Data Attributes allow easy Modbus mapping, and configuration can be stored in an industrial SD card provided with the gateway for disaster recovery.

About IEC 61850
IEC 61850 is the new international standard for substation automation systems because of its advanced capabilities for monitoring and control of IED devices, and it defines the backbone communication for Smart Grid applications. Smart Grid refers to the network of interconnected devices and technologies that comprise an efficient, modern electricity network. The IEC 61850 standard creates a truly interoperable network of smart devices, providing the availability of an unprecedented amount of data to the utility provider and allowing for better allocation and distribution of energy.

Schneider Electric’s strength and initiative in providing solutions for modernizing energy applications is complimented and further expanded by the new Modbus TCP/IP to IEC 61850 Gateway. The gateway is backed by a standard three year warranty and unlimited technical support for the life of the product.

ProSoft Technology

TCP/IP to IEC 61850 Gateway

THE TOUGHPAD FZ-A1: FIRST IN A FAMILY OF PROFESSIONAL-GRADE ANDROID™-POWERED TABLETS

Toughpad FZ-A1

The 10.1" Android-powered Toughpad FZ-A1 is ideal for highly mobile outdoor workers in challenging conditions, it's designed to meet durability standards on drop resistance as well as meeting ingress protection ratings on dust and water.
The CPU in the tablet incorporates a dedicated security processor, which provides a high level of tamper resistance and frees up the multi-purpose CPU core for other tasks. The business matte, anti-reflective screen with digitizer provides true daylight visibility together with 10 hours' battery life, integrated GPS and replaceable battery.  

• Android™ 3.2 
• Marvell® dual-core processor 
• Dedicated security processor core, FIPS 140-2 Level 2 compliant 
• 10.1" anti glare capacitive Multi-Touch Display and Digitizer 
• Up to 500cd/m” brightness with anti reflection film 
• Satelite GPS and digital compass 
• Up to 10 hours battery life 
• Replaceable battery 
• Drop resistant from a height of 120cm, MIL-STD 810G compliant* 
• Water / Dust protected, IP65 compliant* 

Toughpad FZ-A1

Stand-alone gateways for your Building Automation Systems

QuickServer is a high performance, fully configurable, cost effective Building and Industrial Automation gateway for integrators to easily interfacebuilding automation devices to networks such as EtherNet/IP, Modbus, Modbus TCP/IP, DF1,...
·                     Largest protocol driver library in the industry, providing the solution to your integration needs. ·                     Over 10 years of experience in design and manufacture of building automation gateways with thousands of installations. ·                        Trusted, proven technical support before and after shipment. ·                      The manufacturer works close to BAS and Fire Alarm Panel developers and trade associations to ensure that the drivers and hardware meet your highest quality expectations. ·                        Check complete list of products on our website.
We provide global sales and technical support for the QuickServer product line, manufactured by FieldServer Technologies. ProSoft Technology provides technical support as well as a new option-to-purchase custom configuration service. Building Automation

In-rack and Stand-alone interface solutions

ControlLogix connects to BACnet, LonWorks, N2 protocols
	With the SlotServer modules, take benefits of Rockwell Automation® ControlLogixTM platform for your Building Automation Systems.
The SlotServer modules provide communication for a number of Building Automation Systems and Fire Alarm Control Panel protocols previously not available via ControlLogix: ·                          BACnet Communication Modules ·                          LonWorks Communication Modules ·                          Metasys N2 Communication Modules ·                          Building Automation Systems Communication Modules ·                          Notifies NCA Fire Alarm Panels
ProSoft Technology is the exclusive provider for the SlotServer product line, manufactured by FieldServer Technologies We provide technical support as well as new option-to-purchase custom configuration service. BACnet, LonWorks, N2 protocols

EtherWAN Introduces IEC 61850 Compliant Equipments for Substations

EtherWAN introduces hardened-grade Ethernet Switches, Media Converters and Serial Device Servers that is compliant to IEC 61850/IEEE 1613 standard, which is an Ethernet-based protocol standard that mainly used in power grid and substations for data communications.

While communication is a crucial criterion to utility, power grid and substations, the IEC 61850/IEEE 1613-certified equipments guarantee all the reliability in communication to different terminals such as on measuring, monitoring and control stations. "Our IEC 61850-certified equipments meet all requiring criteria for substation environments. This certification demonstrates the safety and stability of implementation when they choose EtherWAN," Ben Chiang said, Product Manager at EtherWAN.

EtherWAN's EX87000, Managed Hardened 24-port 10/100BASE and 4 Gigabit ports Ethernet Switch, has been certified to IEC 61850/IEEE 1613. The EX87000, rack-mountable and fan-less design with redundant power supply options, provides wide operating temperature range, -40 to 75 degree Celsius, to handle severe conditions. It comes with "α-ring" features that provide excellent redundancy with recovery time less than 15 milliseconds.

"IEC 61850 is the trend, since it ensures accurate functionalities on implementing control, protection and monitoring tasks in power system, " said Louis Chen, Product Manger, EtherWAN. EtherWAN teamed up with IEC 61850/IEEE 1613 hardened-grade Media Converter, EX1141, as a complete application for substations. EtherWAN's SE5300, Industrial 2/4 ports Serial Device Server, emphasizes DNP 3.0 transparent that can be compatible with legacy in utility industry. EtherWAN continues to provide a higher level of reliability on utility, power grid and substations that go above and beyond the industry's standards. "EtherWAN's Media Converters and Serial Device Servers have successfully become part of solutions in renewable energy sites and power substations around the world. More opportunities continuously emerge. We have a very promising product roadmap to keep this momentum in this new yet growing market," said Maggie Chao, Associate VP of Sales& Marketing, EtherWAN.

IEC 61850

Axiomtek's rBOX100 and rBOX104 DIN-rail fanless embedded systems

Axiomtek rBOX

EtherWAN - Links

Industrial Ethernet

EtherWAN Ethernet and fiber optic Ethernet products for Automation and harsh environments.

Ethernet Switches, Media Converters, Ethernet Extenders (Phone Wire & Coaxial Cable) and Serial Servers for commercial and hardened environments.

- NEMA TS2 for ITS and Transportation
- IEC 61850/IEEE 1613 for Utility Substations
- EN50155 for Railway and Train Applications
- IEC 61000 for Industrial Automation Applications
- ISA 12.12.01 (UL 1604) for Hazardous locations in Industrial Control
- PoE for Security & Access Control
- All Switches Run at Wire Speed

EtherWAN

www.ins-scandinavia.com

etherwan 2011

Industrial ethernet

Axiomtek's Wind Power Automation

Wind Power Automation

Easy remote access with eWON Plug'n Route feature

One more reason for choosing RadioLinx 802.11n radios

New Personality feature
The Automation-class RadioLinx IHN series (industrial 802.11n) now comes with a new Personality feature . This consists of an SD (Secured Digital) memory card and the ability given to the radio to read/write configuration information from/to that card. Typical benefits include: ·         Manage and distribute multiple configuration profiles(great for OEMs). ·         Easier backup and maintenance of radio configurations. ·         Increased uptime of the network. ·         Damage recovery - load configuration quickly into replacement radio (no computer required). The radio is able to function normally with or without an SD card inserted.
When a radio is being configured, and the SD card present, the radio writes the new configuration to the card. On boot, a radio accesses the SD card (if present), and writes the settings from this card to its internal flash memory. This is a standard feature of the RadioLinx IHN series . To learn more about ProSoft Technology RadioLinx IHN series, click here .

HI[11] Stand E4060, Herning 6-9 Sep.

Mød os på HI[11] i Herning den 6-9. September. Stand E4060

Til højre når man kommer ind af hovedindgangen i hal E

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INS News: Bomgar, Enterprise Remote Support.

Welcome to Bomgar, Enterprise Remote Support! 

Bomgar is the worldwide leader in secure, appliance-based remote support. Bomgar’s award-winning solutions enable organizations to securely access and manage virtually any system – Mac, Linux, BlackBerry, iPhone, iPad, and Windows Mobile smartphones, plus all versions of Windows. More than 5,000 companies worldwide have transformed their IT support functions with Bomgar’s enterprise-class solutions. Privately held and headquartered in Ridgeland, Miss., Bomgar was named one of the 2009 fastest growing companies in America by Inc. 500. 

Remote Support Software for Enterprise Remote Desktop Control...

Get secure remote desktop control of every computer in your organization – Enterprise Remote Support. Greater 

security over remote access software: PC, Mac, Linux, Enterprise and SMB support -...

Bomgar

www.bomgar.com