Bomgar Introduces First Mobile Rep Consoles for the iPhone® and Android Tablets and Phones

Bomgar is proud to annonce expanded support for many of the most popular mobile  devices and platforms. In addition to existing support for RIM's BlackBerry, Microsoft Windows Mobile and the recently released iPad Representative Console, Bomgar will soon be available for the Apple iPhone, Android smartphone, and Android tablet in January 2012. Here are some of the highlights of Bomgar's new mobile rep consoles:

Start a remote support session—no pre-installed software or pre-defined user lists required View and share screens remotely, controlling the end-user's mouse and keyboard Collaborate in-session via chat with end-users, other reps, and even third party providers Simulataneously work on multiple sessions, and invite other repts into a session to collaborate Access and support unattended devices via Bomgar's Jump Technology Keep session data and recordings secure, always behind your firewall

Bomgar Mobile Rep Consoles

Bomgar extends the reach of your company's IT support with the most complete remote support capabilities from the iPhone, iPad, Android smartphones and tablets!

Delivering New Efficiency and Flexibility to IT Remote Support

Efficiency - The new suite of mobile device rep consoles increase IT remote support efficiency by allowing support technicians to stay productive while mobile, delivering exceptional collaborative remote support anytime and from any place, with nearly any device.

Flexibility - The mobile device rep consoles affords your company greater flexibility in how it delivers exceptional IT remote support. Mobile devices are yet another option in your company's multi-platform support capabilities, and Bomgar is there to help you.

Summary of Capabilities

• Start a remote support session from the mobile device
• View and share screens remotely with end user
• Collaborate via chat with end users, other reps, and trusted third parties to resolve issues
• Multi-task — simultaneously work on multiple sessions
• Access and supports attended and unattended devices
• Secure — all your session data and recordings are saved and protected behind your company firewall

Bomgar Supports the Widest Variety of Mobile Platforms

Bomgar is committed to offering our customers of a true multi-platform collaborative remote support solution. With Bomgar, your IT support organization can focus on supporting your customer and employee's support problems, not the environmental variables of an ever-changing mobile device landscape.

Bomgar allows you to provide support to the following platforms:

Bomgar allows you to provide support from the following platforms:

Bomgar

EtherWAN released 8-port Gigabit Ethernet Switches with SFP Interfaces

EtherWAN's EX65000 and EX35000 8-port Gigabit Ethernet switches support copper and fiber optic interfaces simultaneously. To provide the flexibility of fiber optic options, EtherWAN upgraded the fiber ports to modular SFP interfaces. This new feature provides fiber interface flexibility to match the application. EtherWAN provides SFP modules that have been tested for compatibility with the switches and meet EtherWAN's quality standards. Like most of EtherWAN's managed Ethernet Switches, the EX65000 series also features EtherWAN's -Ring technology. -Ring provides a high-speed network redundancy mechanism to recover from a network failure in less than 15 milliseconds during the self-healing process. The EX35000 series is an unmanaged switch with 8 Gigabit ports. Both are ideal candidates for bandwidth-eating applications that operate in harsh industrial environments.

EX65000 Managed Industrial 8-port Gigabit Ethernet Switch Provides 8-port Gigabit with 8TX or 7TX/1FX or 6TX/2FX Supports 2 modular SFP interfaces or 2 fixed port 1000SX/LX ports Supports -ring and RSTP/MSTP/STP for Ethernet redundancy Supports full layer 2 managed functions 20°C to 60°C (-4°F to 140°F) operating temperature range, tested for functional operation @ -30°C to 70°C(-22°F to 158°F) Default mount is DIN-rail (optional panel mounting kit available) EX35000 Unmanaged Industrial 8-port Gigabit Ethernet Switch Provides 8-port Gigabit with 8TX or 7TX/1FX or 6TX/2FX Supports 2 modular SFP interfaces or 2 fixed port 1000SX/LX ports Supports jumbo frames up to 9KB -20°C to 60°C (-4°F to 140°F) operating temperature range, tested for functional operation @ -30°C to 70°C(-22°F to 158°F) Default mount is DIN-rail (optional panel mounting kit available)

EtherWAN